Do you give reship/refund or compensation if my package is stolen?hypeuniqueYou should proactively contact the carrier to determine a suitable and safe delivery method. We do not provide compensation for the loss of the package due to theft after receipt of the package, we hope you can understand.
Do you have faster shipping options?hypeuniqueWe are using the available fastest shipping option, although we would like to make it faster, but there is no a bunch of available carriers.
What is the shipping time?hypeuniqueShipping time is depends. Contact us to check the rough shipping time to your area.
Why is the shipping date shown in the tracking status different from what I was toldhypeuniqueAll parcels need at least 2-3 days of transportation to reach our courier departure station. If the displayed shipping date is different, this is the reason.
My package is missing but the tracking number shows that it has been signedhypeuniqueMy package shows that it has been signed but it is not in my mailbox/door, what should I do? Please check with your neighbors or family to see if they helped sign for your package. In addition, contact the delivery company to confirm the final location of the package. If the package is stolen by a stranger, we are sorry that we cannot provide more help. Please pay attention when the tracking number is available, and contact the delivery person to ensure that the package is not placed in a location where it is easy to be stolen.
When will I receive the tracking info?hypeuniqueUsually within 3-6 days after payment done. If not, please contact us to know the reason.
Possible Tax / Customs FeehypeuniqueOnly less than 1% cases it will happen, once happen, we are not responsible, please take risk by yourself.
Packaging of ProductshypeuniqueNo original boxing for Balenciaga, McQueen, and Dior shoes. The box too big. Other sneakers ship with original box. All clothing only have plastic bags, for example no LV box for LV clothing. Please be aware of that before purchase. Due to customs pass considerations, slippers/slides/foam runner(Yeezy), accessories and hats are not shipped with the box. For Yeezy slides and foam runner, if you want box, text us before paying, we need to charge extra shipping fee.
Duties & Taxeshypeunique
All international duties and taxes are the sole responsibility of the customer and are not included at checkout.
Why the status stuck at “shipment information received” or “tracking generated”?hypeunique
Before the shipment information is received by DHL or other service, the package may undergo different airport transportation to the location of the DHL or other service collection point. As the shipment is shipped from China, it will cause delays. This does not mean that your package is staying in one place or not shipped.